Tuition Services

1. I teach from my private home addresses. Full address details are only provided once your booking has been invoiced for and paid in full.
2. Do not be offended by my refusal to meet you separately to your trial session: meeting a teacher before/instead of a trial session does not benefit the student or parent/guardian, as the teacher is repeating information about content and practise you will not be seeing in action and will have heard already over the telephone.
3. All workshop bookings are date-specific and time-specific.
4. Bookings are not confirmed until full payment has been transferred and acknowledged by email. The sooner payment is made, the sooner your booking will be finalised.
5. Twenty-four hours’ notice is required to postpone a private booking. Otherwise, the full session fee will be charged.
6. I reserve the right to refuse bookings and services at my discretion. I will cease working with a client if his/her manner should become aggressive, offensive or abusive, or if I judge that I cannot provide an appropriate level of, or time for, tuition.

Editorial Services

1. Editorial work is provided as a one-off, detailed personal response to the writing provided. Comments address point of view, voice, character, dialogue, description, plot, pacing, structure, tone, pace, place and setting. The length and intricacy of the report will vary with the work submitted.
2. The report will be normally be emailed within two weeks of receiving the text and the agreed payment for the text (unless an alternative completion date is agreed). If  I need to extend this time, I will contact the client via email.
3. Editorial work should not be used as an alternative to the writer’s own proofreading. Unless the writer has told me they are writing in a second language or has identified a similarly specific need, editorial reports will not include the correcting of grammar, spelling or punctuation.
4. Formatting should be double-spaced, in a 12-point or 14-point font.
5. The length of the work submitted should not exceed the word count that has been paid for. For example, if your work is 3500 words you would need to have paid for 4000 words, not 3000 words.
6. All work submitted to me will be held in strictest confidence.
7. The copyright of the work submitted remains with the author of the work.
8. The copyright of the report remains with me (Rachel Knightley). Assessment copyright remains with me (Rachel Knightley).
9. Permission must be sought by either party to quote from the assessment, whether to agents, on personal websites or on social media.
10. While receiving feedback is a sensitive process, clients are expected to remain professional and courteous at all times.
11. Should a client’s manner become offensive or abusive, I reserve the right to cease work with that client at my discretion.
12. I am unable to enter into follow-up correspondence with a client once I have provided them with my assessment of their work.
13. I cannot be held liable for any losses, claims or demands by the client or any third party arising out of my tuition or editorial services.
14. It is the client’s responsibility to ensure that no work is a) in breach of copyright b) libellous or c) illegal in any other way.